Job Description
Join Sata Commhealth’s dedicated team as a Customer Relations Officer and make a meaningful impact on the lives of seniors and vulnerable members of our community. In this role, you will be the compassionate voice and friendly face that ensures every interaction reflects our mission to care for health and wellbeing. You will handle inquiries, provide information about our services, and guide clients through processes with empathy and professionalism. Working closely with healthcare professionals and support staff, you will help streamline communication, resolve concerns, and contribute to a positive experience for all service users. This is an excellent opportunity for someone who thrives in a people‑focused environment, enjoys solving problems, and is eager to grow within a respected healthcare organisation committed to community care.
Responsibilities
- Answer inbound and outbound calls, emails, and messages from clients, families, and community partners.
- Provide accurate information about Sata Commhealth’s programmes, services, and eligibility criteria.
- Assist clients with appointment scheduling, service enrolment, and follow‑up procedures.
- Handle complaints and inquiries with empathy, aiming for first‑contact resolution.
- Maintain up‑to‑date client records in the CRM system, ensuring data confidentiality.
- Collaborate with clinical and administrative teams to coordinate client care pathways.
- Participate in training sessions and workshops to enhance product knowledge and service standards.
- Contribute to process improvement initiatives by sharing feedback and suggestions.
Qualifications
- Minimum of a GCE ‘O’ Level or equivalent; diploma in Business, Communications, Healthcare, or related field preferred.
- Proven experience in customer service, call centre, or client-facing role (minimum 1 year).
- Excellent verbal and written communication skills in English; additional languages (e.g., Mandarin, Malay) are a plus.
- Strong interpersonal abilities with a compassionate and patient demeanor.
- Proficiency with CRM software, MS Office, and basic data entry.
- Ability to multitask, prioritise, and work effectively under pressure.
- Good problem‑solving skills and attention to detail.
- Commitment to upholding confidentiality and adhering to organisational policies.