Job Description
Terramedic Inc. is seeking a dedicated and results-driven Customer Relations Officer to join our growing team in San Pedro City, Laguna. In this role, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and building lasting relationships that ensure satisfaction, retention, and a positive company image.
As a Customer Relations Officer, you will play a crucial role in delivering exceptional service experiences that set us apart from the competition. You will work closely with our sales, operations, and technical teams to ensure customer needs are met promptly and efficiently. Your ability to empathize, communicate clearly, and problem-solve will directly impact customer loyalty and our business growth.
This is an excellent opportunity for individuals who are passionate about customer service and want to grow their careers in a dynamic healthcare-related environment. We offer competitive compensation, professional development opportunities, and a supportive team culture that values innovation and continuous improvement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues, ensuring satisfactory outcomes and follow-up as needed
- Build and maintain strong customer relationships through proactive communication and engagement
- Process customer orders, returns, exchanges, and refund requests accurately
- Document all customer interactions and maintain up-to-date records in the CRM system
- Collaborate with cross-functional teams to address complex customer needs and escalate issues appropriately
- Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
- Stay informed about company products, services, and policies to provide accurate information
Qualifications
- Bachelor's degree in Business Administration, Communications, or any related field
- Minimum of 1-2 years of experience in customer service, client relations, or similar role
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with a customer-focused mindset
- Proficient in Microsoft Office applications and CRM software
- Ability to handle multiple tasks and prioritize in a fast-paced environment
- Willingness to work rotating shifts, including weekends and holidays
- Fresh graduates with proven interpersonal skills are encouraged to apply