Job Description
Join PUMP FITNESS HOLDINGS SDN BHD as a Customer Service professional in Kuala Lumpur. Be the first point of contact for members and prospects, delivering warm, efficient service that supports their fitness journey. This full-time role combines customer care excellence with clear career pathways, fitness benefits, and flexible work arrangements designed to help you thrive both personally and professionally.
In this role, you will assist members and customers across channels, answer inquiries about memberships, programs, and promotions, and resolve issues with empathy and precision. You will document interactions in our CRM, maintain accurate member records, and collaborate with sales, operations, and fitness teams to ensure a seamless experience.
We offer competitive compensation of RM 4,000 to RM 6,000 per month and a range of fitness benefits that support an active lifestyle. We value your growth, providing ongoing training, coaching, and opportunities for advancement within a supportive, team-oriented environment. PUMP FITNESS HOLDINGS SDN BHD is committed to work-life balance through flexible scheduling where possible.
Ideal candidates are fluent in English and Malay, with strong communication skills, problem-solving abilities, and a customer-first mindset. If you are organized, tech-savvy, and enjoy helping others achieve their fitness goals, this is the perfect place to start or advance your career in customer service within the health and wellness industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with a friendly, solution-focused approach.
- Resolve product and service issues promptly, documenting outcomes in the CRM and following up as needed.
- Maintain accurate member records, update membership status, and process changes efficiently.
- Educate customers about gym memberships, programs, pricing, and ongoing promotions to maximize engagement.
- Collaborate with sales, operations, and fitness teams to ensure a seamless customer journey from welcome to renewal.
- Identify opportunities to upsell relevant services or fitness programs while preserving trust and satisfaction.
- Contribute to process improvements by sharing customer feedback and suggesting practical solutions.
Qualifications
- Minimum high school diploma or equivalent; higher education is a plus.
- 1-3 years of customer service or call center experience; experience in health, fitness, or memberships is a plus.
- Excellent verbal and written communication skills in English and Malay; additional languages are a bonus.
- Proficiency with CRM software and MS Office; quick learner of new tools.
- Strong problem-solving, conflict resolution, and active listening abilities.
- Ability to multitask, manage time effectively, and stay organized in a fast-paced environment.
- Positive attitude, empathy, and customer-first mindset; flexible to shift schedules as required.