Job Description
Are you a dedicated professional with a passion for excellence in customer care? Philips Wire and Cable Company is seeking a highly motivated Customer Service Clerk to join our dynamic team in Pasay City. In this role, you will be the frontline representative of our brand, ensuring that every client interaction is handled with precision, empathy, and professional integrity.
The successful candidate will serve as the primary point of contact for our valued clients, managing inquiries regarding our diverse product catalog and providing timely resolutions to service-related issues. You will work closely with our internal logistics and sales teams to ensure that our service standards remain industry-leading. If you are a clear communicator with a problem-solving mindset and a commitment to customer satisfaction, we invite you to grow your career with a global leader in wire and cable solutions.
Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
- Provide comprehensive information regarding product specifications, availability, and pricing.
- Proactively identify, investigate, and resolve customer service complaints and delivery issues.
- Maintain accurate and detailed records of customer interactions and service outcomes in the CRM system.
- Coordinate with the warehouse and logistics departments to track orders and ensure timely product delivery.
- Process product returns, replacements, and warranty claims according to company policy.
- Assist in gathering customer feedback to help improve overall product offerings and service quality.
Qualifications
- High School Diploma or equivalent; Bachelor’s degree in Business or related field is a plus.
- Minimum of 1-2 years of proven experience in a customer service, call center, or clerical role.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to remain calm and professional under pressure while managing multiple tasks.
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Ability to work full-time hours in a fast-paced manufacturing/distribution office environment.