Job Description
Join Koshidaka Malaysia as a Part-Time Customer Service Crew at our Bukit Bintang location. You will be the friendly face of the brand, delivering warm, knowledgeable, and efficient service to every guest. This role is ideal for students or individuals seeking flexible hours in the vibrant heart of Kuala Lumpur. We value a positive attitude, teamwork, and a genuine passion for customer satisfaction. Comprehensive training is provided to help you flourish, including product knowledge, point-of-sale (POS) skills, and brand standards that reflect our guest-first approach.
As a front-line team member, you will engage with customers, answer questions, guide product options, process transactions accurately, and ensure each guest leaves with a positive impression. You’ll thrive in a fast-paced environment where guest experience is paramount, and your efforts contribute to repeat visits and strong brand loyalty. If you enjoy interacting with people, solving problems on the spot, and working in a collaborative setting, this part-time role is for you.
What we offer: flexible shifts, a friendly team, employee discounts, and opportunities to grow within a dynamic hospitality and entertainment brand. You will work in the bustling Bukit Bintang district, with supportive leadership and a culture that encourages learning, performance, and career progression.
Responsibilities
- Greet and assist customers, answer inquiries, and guide them to products and services.
- Handle POS transactions accurately, including cash, card, and mobile payments, and issue receipts.
- Respond to customer requests and resolve issues promptly with a positive attitude.
- Maintain clean, organized, and inviting storefront presentation; ensure stock is replenished and properly labeled.
- Promote promotions, memberships, and add-on services to enhance guest satisfaction and store performance.
- Follow store policies for returns and exchanges; escalate complex cases to supervisors as needed.
- Collaborate with team members to meet daily targets and deliver an outstanding guest experience.
- Remain compliant with health and safety standards and ensure a welcoming, courteous environment.
Qualifications
- Excellent communication and a customer-focused mindset.
- Fluent in Malay and English; additional languages are a plus.
- Prior experience in customer service or retail is preferred but not required; willingness to learn.
- Ability to stand for long periods, lift light items, and perform cashier duties; comfortable with flexible shifts including evenings and weekends.
- Basic math and cash handling skills; comfortable using a POS system.
- Team player with a positive attitude and strong work ethic; proactive problem-solver.
- High school diploma or equivalent; pursuing further studies is welcome.
- Familiarity with the Kuala Lumpur retail and hospitality environment is a plus.