Job Description
C&W Services is looking for enthusiastic individuals to join our team as a Part‑time Customer Service Officer based in Bedok, Singapore. In this role, you will be the first point of contact for our customers, delivering fast, friendly, and accurate support across a wide range of services. The position offers a convenient 4 pm – 11 pm shift, making it ideal for students, retirees, or anyone seeking flexible evening work.
You will thrive in a fun, supportive environment where no two days are the same. Your responsibilities will include handling inbound calls, resolving product and service queries, updating customer records, and promoting additional services when appropriate. You will also be expected to meet quality and performance standards, maintain a clean workstation, and adhere to company policies and procedures.
We provide comprehensive training on our systems and service processes, so prior call‑centre experience is not required—just a positive attitude and willingness to learn. As part of our team, you will have access to ongoing coaching, career development workshops, and the chance to progress within one of Singapore’s leading facilities‑management firms.
Benefits include competitive part‑time remuneration, flexible scheduling, and the opportunity to gain valuable skills in customer relationship management, problem‑solving, and teamwork. Working late afternoons and evenings, you’ll enjoy a manageable work‑life balance while contributing to a company that truly values its employees.
If you are passionate about delivering exceptional service, enjoy interacting with people from diverse backgrounds, and are ready to be part of a dynamic team, we’d love to hear from you. Apply today and take the first step toward a rewarding part‑time career with C&W Services.
Responsibilities
- Answer inbound customer calls promptly and professionally, providing accurate information and solutions.
- Process transactions, update records, and ensure data integrity in the CRM system.
- Identify and upsell relevant services when appropriate to enhance customer experience.
- Handle complaints and escalated issues with empathy, aiming for first‑call resolution.
- Maintain a clean, organized workstation and adhere to health & safety guidelines.
- Collaborate with team members and supervisors to meet daily performance targets.
Qualifications
- Minimum GCE ‘N’ level or equivalent; recent graduates are welcome to apply.
- Previous experience in a call centre or customer‑facing role is advantageous but not required.
- Strong spoken and written English; additional languages (Mandarin, Malay) are a plus.
- Proficient with basic computer applications (MS Office, email, and internet browsing).
- Ability to work independently and as part of a team in a fast‑paced environment.
- Excellent communication skills, patience, and a positive service attitude.