Job Description
Join our prestigious Swedish multinational corporation as a Customer Service Officer / Sales Support professional and embark on a rewarding career path with attractive remuneration and excellent growth opportunities. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and supporting our sales initiatives.
We are seeking a dedicated and customer-oriented individual to join our dynamic team in Tuas. This position offers a unique opportunity to develop your skills in customer relationship management, sales support, and problem-solving while working within a global corporate environment.
Our company is committed to fostering a positive work culture that values employee development and recognizes outstanding performance. We offer comprehensive training programs, competitive compensation packages, and clear career progression paths for our team members.
If you are passionate about delivering exceptional customer service and are eager to grow your career in a supportive environment, we encourage you to apply for this exciting opportunity.
Responsibilities
- Handle customer inquiries and provide timely resolutions to ensure high satisfaction levels
- Support the sales team by processing orders, maintaining customer records, and providing product information
- Identify upsell and cross-sell opportunities to contribute to revenue growth
- Collaborate with internal departments to resolve complex customer issues
- Maintain accurate and up-to-date customer information in the CRM system
- Monitor customer feedback and suggest improvements to products and services
- Adhere to company policies and procedures while maintaining high service standards
- Participate in regular training sessions to enhance product knowledge and service skills
Qualifications
- Diploma or equivalent qualification in Business, Marketing, or related field
- Minimum 1-2 years of experience in customer service or sales support role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work independently and as part of a team
- Positive attitude and customer-focused mindset
- Basic knowledge of sales principles and customer relationship management