Job Description
Are you a dynamic and customer-focused individual passionate about making a positive impact in the education sector? Tien Hsia Language School, a reputable institution dedicated to fostering language proficiency, is seeking an enthusiastic Customer Service Officer to join our vibrant team at our Marine Parade branch.
In this pivotal role, you will be the first point of contact for our students and prospective learners, playing a crucial part in their journey with us. You'll manage a diverse range of responsibilities, from handling new enrolments and registrations to addressing inquiries and providing essential administrative support. This position offers an excellent opportunity to utilize your organizational skills, attention to detail, and excellent interpersonal abilities in a stimulating and supportive environment.
We are looking for someone who is not only efficient and meticulous but also possesses a genuine desire to assist others and contribute to a positive learning atmosphere. If you thrive in a fast-paced setting, enjoy interacting with people from various backgrounds, and are eager to support the operational excellence of a leading language school, we encourage you to apply. Join us and help shape the future of language learning in Singapore!
Responsibilities
- Serve as the primary point of contact for all student and public inquiries, both in-person, over the phone, and via email.
- Efficiently process student registrations, course enrolments, withdrawals, and transfers, ensuring accuracy and compliance with school policies.
- Provide comprehensive administrative support, including data entry, filing, scheduling, and maintaining up-to-date student records.
- Handle fee collection, generate invoices, and reconcile daily transactions.
- Assist with the preparation and distribution of course materials, student handbooks, and promotional information.
- Maintain a professional and welcoming reception area, ensuring a positive first impression for all visitors.
- Collaborate with academic staff to address student feedback, resolve issues, and ensure a smooth learning experience.
- Actively promote school courses and programs to prospective students, highlighting their benefits and unique selling points.
Qualifications
- Minimum GCE 'O' Levels or Diploma in any discipline.
- Proven experience (1-2 years) in a customer service or administrative role, preferably within the education or service industry.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse individuals.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and meticulous attention to detail.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- A proactive, positive, and patient attitude with a strong commitment to service excellence.
- Ability to converse in Mandarin would be an advantage to communicate with Chinese-speaking parents/students.