Job Description
TTEC Dumaguete is expanding its customer experience team and seeking enthusiastic Customer Service Representatives to join our April 2026 hiring wave. In this role, you will be the frontline liaison between our clients and their customers, delivering timely, courteous, and effective support across multiple channels. You will work in a collaborative environment where your contributions directly impact customer satisfaction and team success. This full-time position offers a competitive monthly salary ranging from ₱18,000 to ₱21,000, along with opportunities for skill development and career advancement within a global leader in outsourced customer solutions.
As part of the TTEC family, you will receive comprehensive training, mentorship from experienced team leaders, and access to modern tools that enable you to resolve inquiries efficiently. Whether you are launching your career or looking to take the next step, TTEC Dumaguete provides a supportive culture that values initiative, teamwork, and continuous learning. Join us and help shape exceptional customer experiences while building a rewarding professional path.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate product information and troubleshoot issues to achieve first‑call resolution.
- Document interactions meticulously in the CRM system and follow up as needed.
- Adhere to service level agreements, quality standards, and company policies.
- Collaborate with team members and supervisors to share best practices and improve processes.
- Participate in ongoing training sessions and contribute to team goals.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Minimum 6 months experience in a customer service or call‑center role (fresh graduates with strong communication skills are welcome).
- Fluency in English and Filipino; additional languages a plus.
- Excellent verbal and written communication abilities.
- Strong problem‑solving skills and a customer‑centric mindset.
- Proficiency with basic computer applications and willingness to learn CRM platforms.
- Ability to work flexible shifts, including evenings and weekends as required.