Job Description
Join Maxim E-hailing Service as a Customer Service Representative in Seremban, Negeri Sembilan. This full-time role offers a stable monthly salary of RM 2,500 and the chance to grow within a dynamic, rider- and merchant-focused organization. You will be at the frontline, helping riders, drivers, and partners have a smooth experience.
As a Customer Service Representative, you will be the friendly voice and problem-solver for our users. You will handle inquiries, resolve issues, and promote promotional outdoor activities that help our community stay informed and engaged. This is ideal for detail-oriented communicators who thrive in a fast-paced environment and enjoy building positive relationships with customers and partners.
Our team values clear communication, empathy, and proactive problem-solving. You will work closely with operations, marketing, and rider support teams to ensure timely responses, accurate information, and a high level of customer satisfaction. The role includes training, ongoing coaching, and a clear path for advancement within the company.
You will use CRM tools and basic computer software daily, documenting every interaction, and escalating complex issues when needed. The environment is collaborative and supportive, with opportunities to contribute ideas to improve processes and campaigns.
Why Maxim? We are a fast-growing e-hailing service with a strong presence in Negeri Sembilan. We value integrity, reliability, and teamwork, and we invest in our people through coaching, learning opportunities, and a friendly work culture. If you are passionate about helping customers and ready to grow your career, this is the place for you.
Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
- Resolve complaints and troubleshoot issues related to rides, payments, refunds, promotions, and account access.
- Promote and explain promotional outdoor activities and campaigns to customers, drivers, and partners.
- Document interactions in the CRM with accurate notes and case updates.
- Collaborate with operations, marketing, and rider support to ensure a high-quality customer experience.
- Meet or exceed key performance indicators such as response time and customer satisfaction.
- Escalate complex issues to appropriate teams and follow up until resolution.
Qualifications
- High school diploma or equivalent; degree preferred
- Experience in customer service, call center, hospitality, or related field
- Excellent verbal and written communication in Malay and English
- Strong problem-solving and conflict resolution skills
- Ability to multitask and use CRM software; basic computer skills
- Positive attitude, reliability, and willingness to learn
- Familiarity with e-hailing platforms or technology is a plus