Job Description
Golden Dragon Motor Sales Corp, a leading automotive dealer in Mandaue City, Cebu, is currently seeking a highly motivated and professional Customer Service Representative to join our growing team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our company. Your primary responsibilities will include handling customer inquiries via phone, email, and chat, resolving issues efficiently, and providing accurate information about our products and services. You will work closely with our sales and support teams to deliver exceptional service to every customer. The ideal candidate will have excellent communication skills in both English and Filipino, strong problem-solving abilities, and the capacity to thrive in a fast-paced environment. This is a full-time position with competitive compensation, benefits, and opportunities for career advancement. At Golden Dragon Motor Sales Corp, we value our employees and are committed to providing a supportive and inclusive work environment. As part of our team, you will receive ongoing training and development to enhance your skills and career growth. We offer a comprehensive benefits package, including health insurance, paid leave, and performance bonuses. Our office is conveniently located in Mandaue City, Cebu, with easy access to public transportation and amenities. The work schedule is full-time, with the possibility of rotating shifts based on business needs. We are looking for individuals who are reliable, proactive, and able to handle stressful situations with calmness and professionalism. If you meet the qualifications and are excited about this opportunity, please submit your application today. We look forward to hearing from you.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve customer complaints and issues efficiently and satisfactorily
- Maintain accurate customer records and update database information
- Collaborate with team members to achieve customer satisfaction goals
- Follow up on customer requests to ensure timely resolution
- Provide product and service information to customers
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent; bachelor's degree is a plus
- Proven customer service experience, preferably in a call center setting
- Excellent communication and interpersonal skills
- Proficient in using computer systems and Microsoft Office applications
- Ability to work in a team and independently
- Flexible and adaptable to changing work environments
- Willingness to work in Mandaue City, Cebu