Job Description
Join our team at Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our valued customers! We're seeking passionate individuals who can provide exceptional service to our clients while representing our brand with professionalism and enthusiasm. As a key member of our customer service team, you'll have the opportunity to develop valuable communication skills, problem-solving abilities, and gain experience in the automotive industry. We offer a supportive work environment, comprehensive training, and opportunities for career growth. If you're a people person with excellent communication skills and a desire to help others, we encourage you to apply for this rewarding position in Cebu City.
Responsibilities
- Handle customer inquiries via phone, email, and other communication channels
- Provide accurate information about products, services, and company policies
- Resolve customer issues and complaints in a timely and professional manner
- Document customer interactions and maintain accurate records
- Collaborate with other departments to ensure customer satisfaction
- Meet performance metrics including call handling time and customer satisfaction scores
- Identify opportunities for process improvements and customer service enhancements
Qualifications
- High school diploma or equivalent; college education is a plus
- Previous customer service or call center experience preferred
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer proficiency and familiarity with CRM systems
- Pleasant personality with patience and empathy towards customers
- Willingness to work flexible hours including weekends and holidays if required