Job Description
Are you a passionate communicator looking to build a career in a professional clinical environment? Alba Dental, a leading dental practice located in the heart of Pusat Bandar Damansara, is seeking a highly motivated and empathetic Customer Service Representative to join our growing front-of-house team.
In this role, you will be the first point of contact for our patients. You are not just answering phones; you are managing the patient journey, ensuring that every individual who walks through our doors or calls our clinic feels welcomed, informed, and cared for. We are looking for someone with a professional demeanor who can balance administrative efficiency with compassionate service.
If you thrive in a fast-paced environment and take pride in delivering exceptional service, we want to hear from you. Join us in making a difference in our patients' dental health and wellness experience.
Responsibilities
- Manage high-volume inbound and outbound patient inquiries via phone, email, and instant messaging.
- Coordinate and schedule patient appointments effectively using our practice management software.
- Welcome patients to the clinic and assist with registration and check-in processes.
- Educate patients on dental services, treatment plans, and post-procedural care instructions.
- Handle patient feedback and resolve service concerns with a proactive, solution-oriented mindset.
- Maintain accurate and up-to-date patient records while strictly adhering to data privacy and confidentiality protocols.
- Collaborate with clinical staff to ensure seamless patient flow and operational efficiency.
Qualifications
- Possess a minimum of a Diploma in any related field or equivalent working experience.
- At least 1-2 years of experience in customer service, hospitality, or an administrative role, preferably within a healthcare or dental setting.
- Strong command of English and Bahasa Malaysia (proficiency in other local languages is an added advantage).
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in Microsoft Office Suite and ability to quickly learn new clinic management software.
- Highly organized, detail-oriented, and capable of multi-tasking in a dynamic environment.
- A friendly, professional, and positive attitude is essential for our patient-centric culture.