Job Description
Are you a communication expert with a passion for helping others? Golden Dragon Motor Sales Corp is seeking a dedicated and professional Customer Service Representative to join our growing team in Baguio City. In this role, you will be the voice of our company, providing exceptional service to our valued clients and ensuring every interaction reflects our commitment to excellence.
We are looking for a proactive problem-solver who can handle inquiries with patience, empathy, and efficiency. Whether you are managing incoming calls, resolving customer concerns, or providing detailed product information, your goal will be to foster long-term customer loyalty. If you thrive in a fast-paced environment and are ready to advance your career with a reputable company, we invite you to apply today.
Responsibilities
- Manage high volumes of incoming customer calls with professionalism and courtesy.
- Identify customer needs, clarify information, and provide accurate solutions or alternatives.
- Maintain comprehensive records of customer interactions and account updates in the company database.
- Handle customer complaints proactively, ensuring a quick and effective resolution.
- Build sustainable relationships of trust through open and interactive communication.
- Meet or exceed individual and team performance targets for call quality and resolution time.
- Collaborate with internal departments to facilitate better service delivery.
Qualifications
- Proven experience as a Customer Service Representative or Call Center Agent.
- Excellent verbal and written communication skills in English and Filipino.
- Strong active listening skills and the ability to empathize with diverse customer needs.
- Proficiency in basic computer applications, including CRM software and MS Office.
- Ability to multitask, prioritize tasks, and manage time effectively under pressure.
- High school diploma or equivalent; a college degree is a plus.
- Flexible to work in shifts, including weekends and holidays if required.
- Strong problem-solving mindset with a focus on customer satisfaction.