Job Description
Golden Dragon Motor Sales Corp is a leading automotive dealership in Davao City, committed to providing top-quality vehicles and exceptional customer service. We are currently looking for a Customer Service Representative to join our dynamic team. In this position, you will play a crucial role in ensuring customer satisfaction and loyalty by providing professional, timely, and accurate responses to customer inquiries via phone, email, and in-person interactions.
You will be responsible for handling customer requests, processing transactions, coordinating with sales and service departments, and maintaining detailed records of customer interactions. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work well under pressure. This is a full-time opportunity with competitive benefits and growth potential within our organization.
We offer a supportive work environment, ongoing training, and opportunities for career advancement. If you are passionate about delivering outstanding customer experiences and want to be part of a reputable company that values its employees, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
- Process customer orders, requests, and transactions accurately and efficiently.
- Coordinate with sales and service departments to ensure seamless customer experience.
- Maintain up-to-date knowledge of vehicle inventory, pricing, and promotions.
- Handle customer complaints and resolve issues in a timely manner.
- Record and maintain customer interaction logs and documentation.
- Meet performance targets and contribute to team goals.
Qualifications
- High school diploma or equivalent; bachelor's degree in business or related field is a plus.
- Proven customer service experience, preferably in the automotive or retail industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in MS Office and customer relationship management (CRM) software.
- Positive attitude and team player mindset.