Job Description
Are you passionate about delivering exceptional customer experiences? Elitez Group is seeking a dedicated and professional Customer Service Representative to join our dynamic team in the heart of Bukit Bintang, Kuala Lumpur. In this role, you will be the voice of our company, ensuring every interaction leaves a lasting positive impression.
As a key member of our customer service team, you will handle inbound inquiries, resolve issues with empathy and efficiency, process service requests, and collaborate closely with internal departments to guarantee seamless solutions. We value proactive problem-solvers who can maintain composure under pressure and turn challenges into opportunities for client satisfaction.
We offer a supportive environment with clear growth paths, competitive compensation, and the chance to work with a brand known for excellence. If you thrive in a fast-paced setting and have a genuine desire to help others, this is your opportunity to build a rewarding career with Elitez Group.
Key Highlights:
- Competitive monthly salary: RM 3,500 - RM 4,500
- Full-time, permanent position
- Located in Bukit Bintang – vibrant and accessible
- Comprehensive training and development programs
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information and solutions.
- Identify and resolve customer complaints or issues, escalating complex cases to the appropriate team when necessary.
- Process orders, returns, refunds, and service requests in a timely and accurate manner.
- Coordinate with internal teams such as logistics, technical support, and billing to ensure end-to-end resolution.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their concerns are fully addressed and satisfaction is achieved.
- Contribute to team goals by meeting or exceeding key performance indicators (KPIs) like response time and customer satisfaction scores.
- Stay updated on product knowledge, company policies, and industry trends to deliver informed assistance.
Qualifications
- Minimum SPM / STPM / Diploma or equivalent; fresh graduates are encouraged to apply.
- At least 1 year of experience in customer service, call centre, or a related role (preferred but not mandatory).
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin is a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficient in basic computer applications (MS Office, email, and CRM tools).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Demonstrated patience, empathy, and professional phone etiquette.
- Willingness to work on rotating shifts if required (including weekends and public holidays).