Job Description
Are you a people-person with a passion for excellence? Az Eco Green Sdn Bhd is looking for a dedicated and enthusiastic Customer Service Representative to join our growing team in Klang. We are committed to providing top-tier service and are looking for someone who shares our values of integrity, efficiency, and professional growth.
In this role, you will be the face of our company, interacting with clients to ensure their needs are met with precision and care. We pride ourselves on creating a supportive work environment where your contributions are recognized and rewarded. If you are looking for a stable career path with opportunities for development and a competitive salary package, we want to hear from you!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism.
- Provide accurate information regarding company products and service offerings.
- Resolve customer complaints efficiently and maintain a high level of customer satisfaction.
- Document all customer interactions in the CRM system accurately.
- Coordinate with internal departments to resolve complex client issues.
- Identify opportunities for process improvement to enhance the customer experience.
- Meet and exceed daily performance KPIs and service quality standards.
Qualifications
- Minimum SPM/Diploma holder or equivalent work experience in customer service.
- Strong verbal and written communication skills in English and Bahasa Malaysia.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Ability to multitask in a fast-paced, high-pressure environment.
- A positive, problem-solving mindset with a proactive attitude.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to work in shifts if required by business operations.