Job Description
Elevate Your Career as a Customer Service Representative in Cebu!
Are you a natural communicator with a passion for helping others? ZP Divina Consultancy Firm Inc is looking for motivated and customer-oriented individuals to join our growing team in the heart of Cebu City. This is your chance to build a rewarding career in the thriving BPO and consultancy industry with a firm that values professional growth and excellence.
As a Customer Service Representative, you will be the primary point of contact for our clients, providing top-tier support and ensuring every interaction leaves a lasting positive impression. We pride ourselves on a culture that fosters teamwork, inclusivity, and continuous learning. Whether you are an experienced call center professional or a fresh graduate looking to kickstart your journey, we offer the training and support you need to succeed in a fast-paced environment.
Cebu City is a hub of innovation and talent, and ZP Divina is at the center of it all. We offer a competitive monthly salary ranging from ₱17,000 to ₱21,000, along with a suite of benefits designed to support your well-being and career longevity. Join a team where your voice matters and your contributions are recognized. We focus on providing high-quality consultancy and support services, and our agents are the backbone of our success.
We are looking for individuals who can think on their feet, communicate effectively, and maintain a professional demeanor under pressure. If you are ready to take the next step in your career and join a dynamic, forward-thinking consultancy firm, we want to hear from you. Apply today and become a vital part of the ZP Divina Consultancy Firm Inc family!
Responsibilities
- Manage large volumes of inbound and outbound calls, emails, and chat messages in a timely manner.
- Identify customer needs, clarify information, and provide effective solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile in every interaction.
- Maintain accurate records of all customer interactions and transactions within the CRM system.
- Meet personal and team qualitative and quantitative targets/KPIs (Key Performance Indicators).
- Follow communication scripts and guidelines when handling different topics and customer profiles.
- Escalate complex issues to the appropriate department or supervisor while maintaining ownership of the customer's concern.
- Contribute to team effort by accomplishing related results as needed and sharing best practices.
Qualifications
- Must be at least a High School Graduate; Senior High School or College graduates are highly preferred.
- Excellent verbal and written English communication skills with a neutral accent.
- Strong active listening skills and the ability to demonstrate empathy towards customers.
- Basic computer literacy, including proficiency with MS Office and fast typing skills (at least 30 WPM).
- Ability to work in a shifting schedule, including graveyard shifts, weekends, and holidays.
- Prior experience in a call center, BPO, or customer-facing role is an advantage but not required.
- Strong problem-solving skills and the ability to multitask in a high-pressure environment.
- A positive attitude and a commitment to providing world-class customer service.