Job Description
Join TDCX as a Customer Service Representative and become part of a dynamic team supporting the Australian market. We are seeking a trilingual professional fluent in English, Mandarin, and Cantonese to deliver exceptional customer support via chat, calls, and email. In this role, you will resolve customer inquiries efficiently, maintain high satisfaction levels, and contribute to a positive brand experience.
At TDCX, we prioritize innovation and employee growth. You will receive comprehensive training, performance incentives, and clear career progression pathways. Work in a modern Kuala Lumpur office with a collaborative culture that values diversity and excellence.
Key Responsibilities:
- Handle inbound customer inquiries in English, Mandarin, and Cantonese across chat, phone, and email channels.
- Resolve complaints, billing issues, and account questions with empathy and accuracy.
- Document interactions and escalate complex cases following standard procedures.
- Collaborate with internal teams to improve service quality and identify recurring issues.
- Maintain up-to-date product knowledge to provide accurate information.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Participate in training sessions and quality calibration exercises.
Qualifications:
- Proficiency in English, Mandarin, and Cantonese (spoken and written) is mandatory.
- Prior experience in customer service, call center, or BPO environment preferred.
- Strong problem-solving skills and ability to handle challenging customer interactions.
- Excellent typing speed and computer literacy.
- Ability to work rotational shifts, including weekends and public holidays as required.
- High school diploma or equivalent; fresh graduates with language skills are encouraged to apply.
- Detail-oriented and able to multitask in a fast-paced environment.
Why TDCX? Competitive salary up to RM 6,000 basic per month, plus allowances, night shift differentials, and performance bonuses. Enjoy a supportive work environment, medical benefits, and opportunities for international career growth. Apply today!
Responsibilities
- Handle inbound customer inquiries in English, Mandarin, and Cantonese across chat, phone, and email channels.
- Resolve complaints, billing issues, and account questions with empathy and accuracy.
- Document interactions and escalate complex cases following standard procedures.
- Collaborate with internal teams to improve service quality and identify recurring issues.
- Maintain up-to-date product knowledge to provide accurate information.
- Meet or exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Participate in training sessions and quality calibration exercises.
Qualifications
- Proficiency in English, Mandarin, and Cantonese (spoken and written) is mandatory.
- Prior experience in customer service, call center, or BPO environment preferred.
- Strong problem-solving skills and ability to handle challenging customer interactions.
- Excellent typing speed and computer literacy.
- Ability to work rotational shifts, including weekends and public holidays as required.
- High school diploma or equivalent; fresh graduates with language skills are encouraged to apply.
- Detail-oriented and able to multitask in a fast-paced environment.