Job Description
Callhounds Global BPO Corporation is looking for enthusiastic Customer Service Representatives (CSR) to join our growing team in Ortigas, Metro Manila. In this role, you will be the front‑line voice of the company, handling inbound customer inquiries, providing accurate information, and delivering a seamless support experience. We offer a competitive salary of ₱20,000 – ₱25,000 per month plus performance incentives, making this an excellent opportunity for individuals who thrive in a fast‑paced BPO environment.
Key responsibilities include handling customer calls and chats with professionalism, resolving issues efficiently, documenting interactions, and collaborating with internal teams to improve processes. If you have a passion for helping others and enjoy working in a dynamic call centre, we want to hear from you.
We provide ongoing training, a supportive work culture, and clear pathways for career advancement within the BPO industry.
Responsibilities
- Respond to inbound customer calls and chat requests in a timely and courteous manner.
- Provide accurate information about products, services, and policies.
- Resolve customer concerns and complaints, escalating when necessary.
- Maintain detailed records of interactions in the CRM system.
- Meet individual KPIs such as call handling time, resolution rate, and customer satisfaction.
- Participate in team meetings and continuous improvement initiatives.
- Contribute to a positive team environment and support colleagues.
Qualifications
- Graduate of any four‑year degree or equivalent (preferred but not required).
- Excellent verbal and written communication skills in English.
- Proven customer service or call centre experience is a plus.
- Strong problem‑solving abilities and empathy for customers.
- Proficient in basic computer applications (MS Office, email, chat platforms).
- Ability to work rotating shifts, including weekends and holidays.
- Highly motivated, adaptable, and able to handle work pressure.
- Willingness to start on June 1, 2026.