Job Description
Are you looking to launch a rewarding career in the Business Process Outsourcing (BPO) industry? Work Avenue And Business Solutions Incorporated is currently seeking dedicated and compassionate Customer Service Representatives to join our premier Healthcare Account in the heart of Bacolod City. This is a fantastic opportunity for individuals who are passionate about helping others and want to work in a stable, high-growth sector like healthcare support.
As a CSR for our healthcare account, you will serve as the primary point of contact for members and healthcare providers. You will play a crucial role in navigating the complexities of healthcare services, ensuring that every caller receives accurate information and empathetic support. We take pride in our inclusive workplace culture, offering comprehensive training programs that empower even those with no prior experience to succeed and grow within the company.
Joining our team in Bacolod means more than just a job; it is a chance to build a professional career with a competitive compensation package and a supportive environment. We value clear communication, integrity, and a proactive attitude. If you are a High School or Senior High School graduate with a strong command of the English language, we want to hear from you!
Responsibilities
- Manage inbound calls from members and healthcare providers regarding insurance coverage, claims, and benefits.
- Provide empathetic and professional assistance to resolve complex patient inquiries and concerns.
- Accurately document all customer interactions, transactions, and notes in the internal CRM system.
- Verify member eligibility and explain healthcare policy details in a clear and concise manner.
- Collaborate with internal departments to ensure timely resolution of escalated healthcare issues.
- Maintain strict confidentiality of patient information in compliance with HIPAA and data privacy regulations.
- Achieve and exceed key performance indicators (KPIs) including quality scores and average handling time.
Qualifications
- Minimum educational attainment: High School Graduate or Senior High School Graduate.
- Proficiency in the English language with a preferred B2 level (Upper Intermediate) for effective communication.
- Strong interpersonal skills with the ability to show empathy and patience towards callers.
- Basic computer literacy and the ability to navigate multiple windows and software programs simultaneously.
- Willingness to work on-site at our Bacolod City facility.
- Amenable to working in shifting schedules, including night shifts, weekends, and holidays.
- Prior experience in a BPO environment or healthcare setting is a significant advantage but not required.
- Highly motivated, detail-oriented, and able to work in a fast-paced environment.