Job Description
Join Acquire Intelligence as a Customer Service Representative - Logistics Coordinator and become an integral part of our dynamic team in Ortigas, Metro Manila. In this role, you will be responsible for delivering exceptional customer support while coordinating real-time logistics operations, including managing calls, scheduling pickups, and ensuring seamless operational workflows.
At Acquire Intelligence, we pride ourselves on maintaining the highest standards of service excellence. This position offers an exciting opportunity to work in a fast-paced environment where your communication skills and problem-solving abilities will directly impact customer satisfaction and operational efficiency.
You will collaborate closely with our logistics teams to ensure timely pickup confirmations, address customer inquiries professionally, and maintain accurate records of all operational activities. Your ability to handle multiple tasks simultaneously while maintaining attention to detail will be key to your success in this role.
This full-time position provides opportunities for professional growth and development within a supportive team environment. If you are passionate about customer service and thrive in dynamic settings, we encourage you to apply and become part of our growing team.
Responsibilities
- Handle incoming customer calls and inquiries with professionalism and efficiency, ensuring accurate and timely responses
- Coordinate and schedule pickup logistics, managing real-time operational requirements and confirming arrangements with customers
- Monitor and track shipments, pickups, and deliveries while maintaining updated records in the company system
- Collaborate with logistics partners and internal teams to resolve operational issues and ensure smooth workflow
- Process customer requests, complaints, and feedback, escalating complex issues to appropriate personnel when necessary
- Maintain comprehensive documentation of all customer interactions and operational activities
- Proactively communicate with customers regarding shipment status, delays, and delivery confirmations
- Contribute to continuous improvement initiatives by identifying process inefficiencies and suggesting solutions
Qualifications
- Minimum of 6 months to 1 year of experience in customer service, logistics, or related fields
- Strong verbal and written communication skills in English and Filipino
- Excellent organizational skills with the ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office applications and basic computer navigation
- Experience with call handling and customer relationship management
- Strong attention to detail and accuracy in data entry and record-keeping
- Ability to work in shifting schedules and adapt to dynamic work environments
- Customer-focused mindset with a genuine desire to resolve issues and provide excellent service