Job Description
About the Role
Are you a fluent Mandarin speaker with a passion for helping others? Concentrix, a global leader in customer experience solutions, is seeking a dedicated Customer Service Representative (Mandarin Speaker) to join our team in Cheras, Kuala Lumpur. In this full-time position, you will serve as the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience with our brand.
Key Responsibilities
In this role, you will:
- Answer inbound calls, emails, and chats from customers in Mandarin and English.
- Provide accurate information and effective solutions to customer concerns.
- Maintain detailed records of interactions and transactions.
- Meet performance targets including customer satisfaction and response times.
- Collaborate with team members to improve processes and share knowledge.
- Stay updated on product/service knowledge and company policies.
What We Offer
We provide a competitive salary (RM 3,000 – RM 4,000 per month) and a supportive work environment. After a successful 3-month probation period, based on your performance and attitude, you will have the opportunity to work from home, offering greater flexibility and work-life balance. You'll also receive comprehensive training, career development opportunities, and the support of a global company.
About Concentrix
Concentrix is a leading provider of customer experience solutions, partnering with top brands across industries. We value our employees and invest in their growth through continuous learning and advancement opportunities. Join us and be part of a team that makes a difference for millions of customers worldwide.
If you are fluent in Mandarin and English, possess excellent communication skills, and are ready to take your career to the next level, we want to hear from you. Apply now and start your journey with Concentrix.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat in Mandarin and English.
- Provide accurate information and effective solutions to customer issues.
- Document and maintain customer interaction records in the system.
- Meet or exceed performance metrics such as Customer Satisfaction (CSAT) and Average Handle Time (AHT).
- Escalate complex issues to the appropriate department.
- Stay updated on product knowledge and company policies.
- Participate in team meetings and contribute to a positive work culture.
Qualifications
- Fluent in Mandarin (written and spoken) and good command of English.
- Minimum SPM/Diploma or equivalent; higher education preferred.
- Previous customer service experience is an advantage (fresh graduates welcome to apply).
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Basic computer skills and familiarity with CRM software is a plus.
- Willing to work on rotating shifts if required.