Job Description
Join TTEC Cebu as a Customer Service Representative and start a rewarding career with a global leader in customer experience. This full-time role is open to candidates without prior BPO experience who are passionate about helping others.
As a Customer Service Representative, you’ll be on the frontline of customer interactions, handling inquiries, resolving issues, and ensuring each experience is positive and memorable. You’ll report to the team lead and collaborate with a supportive team to meet service standards and contribute to the overall success of the team.
We offer a competitive salary of PHP 24,300–28,000 per month, plus paid training, and clear opportunities for career advancement. TTEC provides a friendly, inclusive work environment, with ongoing development and coaching to help you grow in your role and beyond.
Why join TTEC? We are a global leader in customer experience solutions, partnering with major brands to deliver effortless, human-friendly support. The company invests in its people, providing ongoing learning, development, and a work culture that values integrity, collaboration, and employee growth.
If you’re a strong communicator with a customer-first mindset, this is your pathway to a fulfilling career in customer service.
Responsibilities
- Handle customer inquiries via phone, chat, or email with professionalism and empathy.
- Resolve product or service issues by clarifying the customer's question, selecting the best solution, guiding through steps, and following up until resolution.
- Document interactions and case details in the CRM accurately and timely.
- Identify opportunities to improve the customer experience and escalate complex cases to the appropriate teams.
- Meet or exceed key performance metrics such as average handle time, first contact resolution, and customer satisfaction scores.
- Maintain up-to-date knowledge of TTEC products, services, policies, and promotions.
- Collaborate with team members and leaders to achieve daily, weekly, and monthly targets.
- Adhere to shift schedules and company guidelines to ensure consistent coverage for customer inquiries.
Qualifications
- High school diploma or equivalent; a bachelor's degree is a plus.
- Excellent communication skills in English; Filipino language proficiency is a plus.
- Strong problem-solving and active listening abilities with a customer-first mindset.
- Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
- No prior BPO experience required; eagerness to learn and grow in customer service.
- Proficient in using computers, CRM software, and data entry with accuracy.
- Willingness to work in Cebu City, Philippines, and adapt to rotating shifts if needed.
- Positive attitude, resilience, and a commitment to delivering high-quality service.