Job Description
Join XMCBPO as a Customer Service Representative (CSR) for our Travel Account!
Are you passionate about travel and delivering world-class customer service? XMCBPO, a dynamic and rapidly growing BPO company in the Philippines, is seeking enthusiastic and dedicated individuals to join our Travel Account team! This is your chance to kickstart or advance your career in a vibrant and supportive environment.
As a CSR for our Travel Account, you will be the frontline hero for global travelers, assisting them with reservations, inquiries, and issue resolution. You will be working with top-tier travel brands, ensuring every customer interaction is smooth, professional, and memorable. Located in the heart of Pasig City, our office offers a modern workspace, competitive compensation, and excellent opportunities for growth.
Why Join XMCBPO?
- Competitive Salary Package: Earn up to PHP 35,000 plus amazing incentives!
- Comprehensive HMO benefits from Day 1.
- Rapid career advancement opportunities in a growing company.
- World-class training and support.
- Fun and engaging company culture.
If you have excellent communication skills, a customer-centric mindset, and a passion for the travel industry, we want to hear from you! This role is urgent, and we are looking for candidates who CAN START ASAP. Don't miss this opportunity to join a winning team!
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat regarding travel bookings, itineraries, and policies.
- Assist customers with flight, hotel, and car rental reservations, modifications, and cancellations efficiently and accurately.
- Resolve customer complaints and issues related to billing, travel disruptions, and service failures with empathy and professionalism.
- Provide accurate information regarding visa requirements, travel insurance, and destination details.
- Upsell travel packages, upgrades, and ancillary services to enhance the customer experience and achieve performance targets.
- Document all interactions in the CRM system thoroughly to maintain accurate customer records.
- Collaborate with team members and other departments to ensure a seamless customer journey.
- Stay updated on the latest travel trends, company policies, and industry regulations.
Qualifications
- At least a High School Diploma. College graduates are preferred but not required.
- Minimum of 6 months to 1 year of BPO or customer service experience. Fresh graduates with Tourism or Hospitality degrees are highly encouraged to apply!
- Excellent verbal and written English communication skills.
- Amenable to working onsite in Pasig City.
- Willing to work in shifting schedules, including weekends and holidays.
- Strong problem-solving skills and the ability to think on your feet.
- Passion for travel and a genuine desire to help people.
- Must be able to start immediately or within 2 weeks.