Job Description
Join Concentrix as a Customer Service Representative in our Makati location and become part of our dynamic team providing exceptional customer support. We are urgently hiring for Wave 1 positions with a competitive monthly package of ₱21,000 – ₱23,000. This full-time onsite role offers the unique benefit of weekends off, allowing you to maintain a healthy work-life balance.
As a Customer Service Representative at Concentrix, you will be the first point of contact for customers seeking technical support. Your role will involve troubleshooting issues, providing solutions, and ensuring customer satisfaction. We provide comprehensive training to help you succeed in this position.
Concentrix is a leading global provider of customer experience solutions, and we pride ourselves on fostering a positive and supportive work environment. If you're looking for a stable career with growth opportunities, this is the perfect position for you. Apply now to join our Wave 1 hiring initiative!
Responsibilities
- Provide excellent customer service and technical support to resolve customer inquiries and issues
- Document all customer interactions and maintain accurate records in the system
- Collaborate with team members to ensure consistent service quality
- Follow established procedures and protocols for handling customer concerns
- Continuously update knowledge about products, services, and support techniques
- Meet performance metrics including call handling time and customer satisfaction scores
- Escalate complex issues to senior team members when necessary
Qualifications
- High school diploma or equivalent; college education is a plus
- Excellent communication skills in both written and spoken English
- Basic computer literacy and familiarity with customer service software
- Strong problem-solving abilities and patience when dealing with customer issues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Previous customer service experience is preferred but not required
- Willingness to work onsite in Makati with weekends off