Job Description
TDCX is seeking a motivated Customer Service Specialist to join our dynamic team in Malaysia. In this role, you will be the first point of contact for our valued customers, delivering exceptional service that builds trust and loyalty. You will leverage strong communication skills to identify customer needs, research existing issues, and provide strategic solutions that exceed expectations. This position offers the opportunity to work in a fastâpaced, customerâcentric environment where your problemâsolving abilities will directly impact customer satisfaction and business success. If you are passionate about helping people, thrive in collaborative settings, and are eager to grow your career in customer experience, we encourage you to apply.
As part of TDCX, you will benefit from ongoing training, career development programs, and a supportive culture that values innovation and excellence. Join us in delivering worldâclass service and making a difference every day.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat channels.
- Identify and assess customer needs to provide accurate information and effective solutions.
- Research and resolve existing issues, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
- Collaborate with crossâfunctional teams to enhance service processes and product knowledge.
- Adhere to company policies, service level agreements, and quality standards.
- Participate in training sessions and workshops to stay updated on product offerings and best practices.
Qualifications
- Minimum SPM or equivalent; diploma or degree in any field is a plus.
- Proven experience in a customer service or call centre environment.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong problemâsolving abilities with a customerâfirst mindset.
- Proficiency in using CRM software and basic computer applications.
- Ability to multitask, prioritize, and work efficiently under pressure.
- Positive attitude, reliability, and a willingness to learn and adapt.
- Flexibility to work in shifts, including weekends and holidays as required.