Job Description
Are you a passionate communicator with a knack for problem-solving? Prisma Laboratory is currently seeking a dedicated Customer Services Officer to join our growing team in Kuala Lumpur. In this role, you will be the face of our laboratory services, ensuring that our clients receive accurate, timely, and professional assistance regarding their diagnostic and testing inquiries.
We are looking for someone who thrives in a fast-paced environment and possesses the empathy to handle sensitive customer concerns with grace. As a Customer Services Officer at Prisma Laboratory, you will play a vital role in upholding our reputation for excellence and reliability in the healthcare support sector. If you are organized, articulate, and committed to providing a world-class customer experience, we would love to meet you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Provide detailed information regarding laboratory testing procedures, pricing, and turnaround times.
- Coordinate with laboratory staff to update clients on the status of their samples and results.
- Maintain accurate records of customer interactions and data in our internal CRM system.
- Resolve customer complaints or issues promptly, escalating complex cases to the management team when necessary.
- Support administrative tasks, including scheduling appointments and managing patient documentation.
- Ensure compliance with company data privacy policies and laboratory standards at all times.
Qualifications
- Diploma or Degree in Business Administration, Communication, or a related field.
- Minimum 1-2 years of experience in a customer service, call center, or receptionist role.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (fluency in additional languages is a plus).
- Strong proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently with minimal supervision in a high-pressure environment.
- Strong interpersonal skills with a patient, service-oriented attitude.
- Proven ability to multi-task and prioritize competing responsibilities effectively.