Job Description
Are you a passionate problem-solver with a knack for delivering exceptional service? nXscale is looking for a dedicated Customer Support Agent to join our growing team in Makati City. In this role, you will be the primary point of contact for our valued customers and restaurant partners, ensuring every interaction reflects our commitment to high-quality assistance and operational excellence.
We are seeking individuals who thrive in a fast-paced environment and are eager to grow their careers within a dynamic organization. You will play a pivotal role in maintaining our service standards, resolving technical queries, and fostering long-term relationships with our partners.
Responsibilities
- Provide timely, professional, and empathetic assistance to customers and restaurant partners via chat, email, and phone.
- Resolve complex inquiries, track order status, and troubleshoot platform issues to ensure a seamless experience.
- Collaborate with internal departments to address escalations and process improvements.
- Maintain high levels of customer satisfaction (CSAT) scores by meeting or exceeding performance targets.
- Document customer interactions accurately in our CRM system for data analysis and quality assurance.
- Act as a brand ambassador, upholding nXscale’s values in every communication.
- Identify recurring trends in customer feedback and escalate actionable insights to management.
Qualifications
- At least 1-2 years of experience in a customer support, BPO, or call center environment.
- Exceptional verbal and written communication skills in English.
- Strong computer literacy and proficiency in using ticketing systems (e.g., Zendesk, Salesforce) or CRM platforms.
- Ability to multitask, prioritize urgent requests, and remain calm under pressure.
- A proactive mindset with a strong desire to learn and adapt to new technology.
- High school diploma or equivalent; college degree is a plus.
- Flexibility to work in shifting schedules, including weekends and holidays if required.