Job Description
Are you looking to kickstart your career in the travel and hospitality industry? IGT Solutions is hiring energetic and service-oriented Customer Support Agents to join our premier team in Alabang. As a Hotel Reservations Agent, you will be the voice of our world-class clients, ensuring that every guest receives seamless assistance with their travel plans.
We offer a vibrant, supportive work environment where your growth is our priority. If you have a passion for travel, excellent communication skills, and a desire to work in a dynamic BPO setting, we want to hear from you. Enjoy competitive compensation, comprehensive health benefits, and clear pathways for career advancement within our global network.
Responsibilities
- Manage high-volume inbound calls and emails regarding hotel bookings and travel inquiries.
- Provide accurate information about property amenities, local attractions, and reservation policies.
- Process reservations, modifications, and cancellations with high attention to detail.
- Resolve customer complaints and issues with empathy and professionalism to ensure guest satisfaction.
- Navigate multiple software systems simultaneously to provide efficient, real-time support.
- Collaborate with team members and supervisors to maintain quality service standards and meet performance KPIs.
- Contribute to a positive team culture by sharing best practices and supporting fellow agents.
Qualifications
- At least a High School graduate (Senior High School diploma) or completed at least 2 years in college.
- Prior experience in a BPO, customer service, or hospitality/front-office role is a significant advantage.
- Excellent verbal and written English communication skills.
- Strong computer literacy and proficiency in navigating web-based applications.
- Ability to work in a fast-paced environment and adapt to shifting operational requirements.
- Willingness to work on a shifting schedule, including weekends and holidays.
- Dedicated, reliable, and capable of maintaining a professional demeanor under pressure.
- Must be able to work on-site in Alabang.