Job Description
Join Allianz as a Customer Support Executive (ACS Outreach)
Are you ready to elevate your career in customer service with the world's premier insurance and financial services provider? Allianz Malaysia is on the lookout for a passionate, energetic, and highly skilled Customer Support Executive to join our dynamic ACS (Allianz Customer Services) Outreach team. This role is perfectly situated in our modern flagship office in Kuala Lumpur Sentral, offering seamless connectivity and a vibrant working atmosphere.
As a Customer Support Executive, you will be the cornerstone of our customer outreach and support initiatives. You will act as the primary liaison between Allianz and its valued policyholders, addressing a comprehensive range of inquiries across life and general insurance portfolios. Your daily responsibilities will encompass handling inbound calls, resolving complex policy-related queries, processing policy endorsements, and identifying opportunities to enhance customer satisfaction. You will leverage cutting-edge CRM systems and omnichannel communication platforms to deliver timely and accurate solutions.
At Allianz, we pride ourselves on a culture of Collaboration, Innovation, and Performance. We invest heavily in our people. From day one, you will be immersed in a structured training program designed to build your product knowledge, soft skills, and technical proficiency. We offer a clear career progression framework, allowing high performers to advance into Senior Executive, Team Leader, or Specialist roles within the organization.
Whether you are an experienced customer service professional seeking a stable yet exciting career path, or a driven individual looking to break into the insurance industry, this role offers the perfect platform for growth. We are looking for someone who embodies our values: a proactive problem-solver, a clear communicator, and a team player who thrives in a target-driven environment.
Don't miss this incredible opportunity to build your future with a company renowned for its global reach and local expertise. Apply today to join Allianz!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat regarding Allianz insurance products and services.
- Provide accurate and comprehensive information to customers, addressing their needs and resolving issues efficiently on the first contact.
- Process policy changes, renewals, claims inquiries, and other service requests with high attention to detail.
- Identify and escalate complex cases to the relevant internal departments to ensure timely resolution.
- Maintain a thorough understanding of our products, services, and procedures to deliver exceptional customer experiences.
- Adhere to compliance and regulatory standards while handling sensitive customer data.
- Collaborate with team members to achieve departmental KPIs and contribute to continuous improvement initiatives.
- Document all interactions accurately in the CRM system for record-keeping and analysis.
Qualifications
- Minimum Diploma or Degree in any field (preferably Business, Finance, or related disciplines).
- At least 1-2 years of experience in a Customer Service or Call Centre environment is highly desirable.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin/Cantonese is a plus).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using multiple software platforms simultaneously.
- A positive attitude with a strong customer-centric mindset.
- Willingness to work 24/7 rotational shifts including weekends and public holidays.
- Candidate must be willing to work in Kuala Lumpur Sentral.