Job Description
Are you a passionate communicator looking to jumpstart your career in the dynamic BPO industry? Callhounds Global BPO Corporation is currently seeking a highly motivated and detail-oriented Customer Support Representative to join our growing team in the heart of Ortigas, Metro Manila.
As a frontline representative, you will be the voice of our brand, ensuring our clients receive top-tier service. We pride ourselves on fostering a collaborative work environment where your growth is a priority. Whether you are an experienced agent or a professional looking to transition into a customer-focused role, we provide the tools, training, and support to help you succeed.
You will play a critical role in resolving customer inquiries, building professional rapport, and maintaining high satisfaction scores. If you thrive in a fast-paced setting and are eager to develop your interpersonal and problem-solving skills, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate and timely information regarding product features, services, and account status.
- Identify customer needs, troubleshoot technical issues, and provide effective solutions efficiently.
- Document all customer interactions clearly and accurately within the CRM software.
- Meet and exceed daily performance KPIs, including response time and customer satisfaction ratings.
- Escalate complex issues to the appropriate departments while maintaining a seamless experience for the user.
- Contribute to team goals by sharing best practices and participating in periodic training sessions.
Qualifications
- At least a Senior High School diploma or equivalent; college degree is an advantage.
- Strong verbal and written communication skills in English.
- Previous experience in a customer service, BPO, or retail role is highly preferred.
- Proficiency in navigating computer systems and basic software applications.
- Exceptional problem-solving abilities and a positive, patient attitude.
- Ability to work in a shifting schedule, including weekends and holidays if required.
- Strong interpersonal skills with a focus on delivering excellent customer experience.