Job Description
Join Intellipro Group, a world‑renowned CX leader, as a Customer Support (Voice Account) professional in our dynamic Makati City office. This onsite, graveyard‑shift role places you at the forefront of blended voice banking support, where you’ll deliver exceptional service to customers while working in a high‑energy, collaborative environment. As a C1‑certified agent, you will handle inbound and outbound calls, resolve inquiries, process transactions, and ensure compliance with banking standards. You’ll benefit from comprehensive training, career growth opportunities, and a supportive team that values excellence and innovation. The role offers a competitive PHP 16,000‑21,000 monthly salary, night shift differentials, health benefits, and performance‑based incentives. If you thrive in a fast‑paced setting and are passionate about delivering top‑tier customer experiences, we invite you to apply and become part of a company that sets the benchmark for customer service excellence.
Responsibilities
- Handle inbound and outbound voice calls for banking customers, providing accurate information and support.
- Process transactions, account updates, and service requests according to established procedures.
- Resolve customer complaints and escalate complex issues to appropriate teams when needed.
- Maintain accurate records of interactions in the CRM system and ensure data confidentiality.
- Adhere to quality standards, scripts, and regulatory requirements for financial services.
- Participate in ongoing training and coaching sessions to enhance product knowledge and communication skills.
- Collaborate with team leads and peers to meet service level targets and improve overall customer satisfaction.
Qualifications
- C1 level English proficiency (certified or equivalent).
- Minimum high school diploma; college degree or relevant coursework preferred.
- Previous experience in a call center, customer service, or banking environment is a plus.
- Strong interpersonal and communication skills with a customer‑centric mindset.
- Ability to work night shifts (graveyard) and adapt to rotating schedules.
- Proficiency with basic computer applications and willingness to learn CRM/telephony systems.
- Problem‑solving aptitude, attention to detail, and resilience under pressure.