Job Description
Are you a resilient communicator with a passion for financial resolution? Cornerstone Global Partners is seeking a dedicated Debt Collection Officer to join our team, supporting a world-leading e-commerce platform. In this high-impact role, you will be the bridge between our organization and our customers, helping them manage their accounts while maintaining the high standards of service our brand is known for.
We are looking for individuals who can balance empathy with assertiveness, ensuring that collection targets are met while fostering positive customer relationships. This position offers a 1-year renewable contract, providing a stable opportunity to grow your career within a fast-paced, innovative industry environment located in the heart of Mid Valley City.
Responsibilities
- Proactively contact customers via telephone and email regarding outstanding payments.
- Negotiate realistic payment plans while adhering to company policies and regulatory guidelines.
- Accurately update and maintain customer account records in the CRM system.
- Handle incoming customer inquiries regarding billing and payment issues with professionalism.
- Identify and escalate complex accounts to management when necessary.
- Meet or exceed daily and monthly recovery targets set by the department.
- Ensure all interactions comply with internal data protection and privacy standards.
Qualifications
- Minimum SPM/STPM/Diploma holder in any related field.
- At least 1-2 years of experience in debt collection, customer service, or a call center environment.
- Strong verbal and written communication skills in English and Bahasa Malaysia (additional languages are a plus).
- Excellent negotiation and conflict resolution skills.
- Proficient in Microsoft Office (Excel, Word) and basic computer navigation.
- Ability to work under pressure and handle difficult conversations with composure.
- Strong integrity and a high level of professional conduct.