Job Description
Are you a detail-oriented professional with a passion for E-commerce? Keytiger is seeking a highly motivated and organized Ecommerce Account Analyst to join our dynamic team. In this fully remote role, you will act as a key Virtual Assistant, ensuring our online store operations run smoothly, accurately, and efficiently.
The ideal candidate possesses exceptional English communication skills and a keen eye for detail. You will be responsible for managing product listings, monitoring account health, and providing top-tier support to ensure our customers have a seamless shopping experience. If you are looking for a long-term, full-time career where your contribution directly impacts growth, this is the perfect opportunity for you.
Responsibilities
- Manage and optimize product listings across various e-commerce platforms.
- Monitor and maintain account health metrics, ensuring compliance with platform policies.
- Perform regular data entry and inventory updates to maintain accurate stock levels.
- Communicate professionally with customers via email and chat to resolve inquiries and complaints.
- Analyze sales reports and identify trends to assist management in decision-making.
- Coordinate with internal teams to ensure marketing campaigns align with store promotions.
- Execute daily administrative tasks to support overall account performance and profitability.
Qualifications
- Proven experience as a Virtual Assistant, E-commerce Analyst, or similar role.
- Exceptional written and verbal English communication skills.
- High attention to detail with the ability to manage repetitive tasks without compromising accuracy.
- Proficiency in Microsoft Office Suite (Excel/Google Sheets) and e-commerce platforms.
- Strong problem-solving skills and the ability to work independently in a remote environment.
- Ability to multitask and meet tight deadlines in a fast-paced environment.
- Stable internet connection and a conducive home-office setup.