Job Description
Are you passionate about delivering outstanding customer service in the fast-paced world of ecommerce? Join Talent Outsourcing Channel Solutions and grow your career with a team that values your contribution. We are seeking a dedicated Ecommerce Account - Customer Service Representative to provide top-tier support to our online shoppers, ensuring every interaction is seamless and satisfying.
As part of our call centre team, you will handle inquiries, resolve issues, and assist customers through multiple channels — from chat and email to phone. You’ll be the friendly voice and expert problem-solver behind our brand, helping to build long-term customer loyalty. We offer competitive pay (₱17,000–₱18,000 per month), comprehensive health coverage, continuous training, and a supportive work culture that prioritises your growth and wellbeing.
If you have excellent communication skills, a knack for multitasking, and a genuine desire to help others, this role is for you. No prior ecommerce experience? That’s fine — we provide full training to set you up for success. Take the next step in your career with a company that invests in you.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat regarding orders, shipping, returns, and product information.
- Resolve customer complaints and issues with empathy and efficiency, ensuring high satisfaction levels.
- Process orders, track shipments, and update customer accounts in the ecommerce platform.
- Collaborate with internal teams (logistics, sales, tech) to escalate and resolve complex cases.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Upsell and cross-sell products or services when appropriate to enhance the customer experience.
- Provide feedback to management on common customer concerns to improve processes.
- Stay updated on product launches, promotions, and company policies to deliver accurate information.
Qualifications
- At least a high school diploma or equivalent; associate or bachelor’s degree is a plus.
- Excellent verbal and written English communication skills.
- Basic proficiency in computer applications (MS Office, web browsers) and ability to learn new software quickly.
- Strong problem-solving and active listening abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Prior experience in customer service, call centre, or retail is an advantage but not required — training will be provided.
- Willing to work on shifting schedules, including weekends and holidays, as needed.
- Must be located in or willing to commute to Fairview, Metro Manila.