Job Description
Are you a hospitality-focused professional with a passion for delivering world-class service? Allied Search Pte. Ltd. is seeking a dedicated Executive, Call Centre [VIP Reservations] to join our high-performing team in the Central Region. In this pivotal role, you will act as the primary point of contact for our most esteemed clientele, ensuring that every interaction reflects the premium standards of our brand.
The ideal candidate is a service-oriented expert who excels in fast-paced call centre environments. You will be responsible for managing complex reservation requests, resolving guest enquiries with precision, and maintaining the high-touch standards required for VIP guest relations. If you are a proactive communicator with an eye for detail and a knack for problem-solving, we want to hear from you.
Join a dynamic organization where your skills in booking coordination and hospitality excellence will be recognized and rewarded. We provide a supportive environment that fosters professional growth and operational success in the heart of Singapore.
Responsibilities
- Manage inbound and outbound calls for VIP clientele with professional etiquette and high standards of service.
- Handle complex reservation requests, modifications, and cancellations accurately within the booking system.
- Provide concierge-level support to address guest enquiries, preferences, and special requests.
- Collaborate with internal departments to ensure seamless guest arrivals and premium service delivery.
- Maintain comprehensive records of guest interactions and profiles to ensure personalized future service.
- Resolve service-related complaints or escalations efficiently, maintaining brand reputation.
- Support general call centre operations by meeting daily performance KPIs and service level agreements.
Qualifications
- Diploma or Degree in Hospitality, Tourism, or a related field preferred.
- Minimum 2 years of experience in high-end customer service, hospitality, or reservations roles.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong computer literacy, specifically with CRM systems and reservation software.
- Proven ability to manage high-pressure situations with composure and tact.
- Strong organizational skills with the ability to multitask effectively.
- Flexible availability to support shift work where necessary.