Job Description
Protect the Future of Finance at JPMorganChase
Are you a detail-oriented individual looking to kickstart a career with one of the world's most prestigious financial institutions? JPMorganChase is seeking motivated individuals to join our team in Bonifacio Global City as a Fraud Specialist I (CSR). In this role, you won't just be answering calls—you will serve as the first line of defense against financial crime, ensuring the security of our clients' assets and the integrity of our global operations.
As a Fraud Specialist, you will engage with customers in real-time to resolve suspicious activity and provide world-class support. This is an exceptional opportunity for fresh graduates who are eager to learn, grow, and make a tangible impact in the banking and financial services sector. We offer comprehensive training, a collaborative work environment, and a clear path for professional advancement within the firm.
Join us in Taguig and become part of a team that values innovation, integrity, and excellence. Your journey into the world of global finance starts here.
Responsibilities
- Monitor account activity and identify potential fraudulent transactions through inbound and outbound communication.
- Verify customer identities and account details to ensure security protocols are strictly followed.
- Mitigate financial loss by taking immediate action on compromised accounts and unauthorized transactions.
- Educate clients on security best practices and fraud prevention measures.
- Document all case interactions and findings accurately within the bank's internal systems.
- Collaborate with cross-functional teams to escalate complex fraud cases and emerging threats.
- Maintain a high level of customer service excellence while handling sensitive and high-pressure situations.
- Adhere to all regulatory requirements and internal compliance standards.
Qualifications
- Open to Fresh Graduates of any 4-year degree program (Finance, Business, or Communications preferred).
- Exceptional verbal and written English communication skills.
- Strong analytical mindset with an ability to spot patterns and anomalies.
- Ability to remain calm and professional in fast-paced or stressful environments.
- Willingness to work in a shifting schedule, including night shifts, weekends, and holidays.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook) and general computer navigation.
- High level of integrity and a strong sense of ethics.
- Previous experience in customer service or BPO is an advantage but not required.