Job Description
Join Nezda Technologies as a Healthcare Scheduling Specialist and become an essential part of our patient care team. This night shift role offers a unique opportunity to work in a dynamic healthcare environment while enjoying weekends off and a competitive salary of up to ₱35,000 per month. You will be the backbone of our operations, ensuring seamless appointment coordination and delivering exceptional service to patients seeking medical assistance.
As a key player in our healthcare BPO division, you'll manage complex scheduling systems, handle high-volume patient inquiries with empathy and precision, and resolve appointment conflicts efficiently. This position combines technical proficiency with compassionate communication, allowing you to make a tangible impact on patient experiences while developing valuable healthcare industry expertise.
Nezda Technologies provides a supportive work culture where your contributions are valued. If you thrive in fast-paced environments and possess a passion for healthcare excellence, this role offers the perfect platform to grow professionally while maintaining work-life balance with our weekend-off policy.
Responsibilities
- Manage and coordinate patient appointments across multiple healthcare providers
- Handle inbound/outbound calls with professionalism and empathy
- Maintain accurate scheduling records and documentation
- Resolve appointment conflicts and reschedule requests efficiently
- Collaborate with medical teams to optimize patient flow
- Adhere to healthcare compliance protocols and data security standards
- Provide exceptional customer service during all patient interactions
Qualifications
- Minimum 1 year experience in healthcare BPO or medical scheduling
- Strong communication and interpersonal skills
- Proficiency in scheduling software and office applications
- Ability to work independently with minimal supervision
- Problem-solving skills for complex scheduling scenarios
- High school diploma or equivalent; college education preferred
- Willingness to work night shift (typically 10 PM - 7 AM)