Job Description
Join Wide Technologies Indonesia as a Java Developer Support professional and become a vital part of our technical operations team in Jakarta Raya.
Are you a skilled problem-solver with a passion for software application support? We are looking for a dedicated professional to provide exceptional support under the guidance of our Senior Engineer. You will be at the forefront of our helpdesk operations, conducting in-depth analyses of software functionality, troubleshooting complex issues, and ensuring our applications run smoothly and efficiently for our users.
In this role, you will bridge the gap between development and end-users. Your daily responsibilities will involve diagnosing and resolving technical incidents, performing root cause analysis, and documenting solutions to build a robust knowledge base. You will collaborate closely with the development team to communicate bugs and suggest enhancements, directly influencing the quality and reliability of our software.
Wide Technologies Indonesia is a forward-thinking company dedicated to technological innovation and employee development. We offer a collaborative work environment where your contributions are valued, and your career can flourish. If you have a solid grasp of Java, excellent analytical skills, and a commitment to delivering outstanding service, we want to hear from you.
Take the next step in your IT career. Apply now for the Java Developer Support position at Wide Technologies Indonesia and help us drive excellence in software support!
Responsibilities
- Provide first-line and second-line technical support for Java-based software applications, ensuring timely resolution of user-reported issues.
- Perform detailed analysis of software application functionality to identify, troubleshoot, and resolve technical problems under the supervision of the Senior Engineer.
- Document all support activities, troubleshooting steps, and solutions in the central knowledge base and ticketing system.
- Collaborate with the development team to report software bugs, provide feedback for enhancements, and participate in system testing during release cycles.
- Monitor application performance and system logs to proactively identify potential issues and ensure high availability.
- Develop and maintain technical documentation, user guides, and FAQ materials to improve self-service capabilities.
- Assist in the configuration, deployment, and maintenance of application environments (development, staging, and production).
- Participate in on-call rotation for critical incident management and after-hours support when required.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience in software application support or as a Java Developer (minimum 1-2 years).
- Strong proficiency in Java programming and familiarity with the software development lifecycle (SDLC).
- Solid understanding of database management systems (e.g., MySQL, PostgreSQL) and ability to write complex SQL queries.
- Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
- Strong verbal and written communication skills in both English and Indonesian.
- Experience with IT service management (ITSM) tools and ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.