Job Description
Join Logiscale Inc., a trusted leader in customer service solutions, as a Korean Bilingual Healthcare Customer Service Representative in Makati City. We're seeking a dedicated professional to provide exceptional Tier 2 support to Korean-speaking clients navigating healthcare inquiries. This role combines linguistic excellence with compassionate service delivery, enabling you to bridge communication gaps and deliver accurate medical information. As a key member of our healthcare support team, you'll handle complex cases with empathy while maintaining compliance with industry regulations. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement in a dynamic multinational environment.
Responsibilities
- Provide Tier 2 bilingual support (Korean/English) for healthcare-related customer inquiries
- Resolve complex medical billing, insurance, and prescription issues
- Document all interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with healthcare providers to resolve escalated cases
- Conduct follow-ups to ensure customer satisfaction and issue resolution
- Maintain updated knowledge of healthcare protocols and company services
Qualifications
- Native-level fluency in Korean and professional proficiency in English
- Minimum 1 year experience in customer service, healthcare preferred
- Strong problem-solving skills with attention to detail
- Proficiency with CRM software and ticketing systems
- Ability to handle sensitive medical information with discretion
- High school diploma; healthcare certification a plus