Job Description
Join our dynamic team at Cornerstone Global Partners as a L1 Customer Service Agent based in the heart of Mid Valley City, Kuala Lumpur. This exciting opportunity offers competitive earnings of up to RM5,000 per month with performance-based incentives.
We are seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. As a frontline representative, you will be the voice of our organization, handling inbound inquiries and providing solutions that delight our clients.
This role is ideal for candidates who enjoy problem-solving, possess strong communication skills, and want to build a rewarding career in the customer service industry. We provide comprehensive training and a supportive work environment to help you succeed.
Responsibilities
- Handle inbound customer calls and inquiries professionally and efficiently
- Provide accurate information and resolve customer concerns at first contact
- Document all interactions and maintain updated customer records
- Meet individual KPIs including call handling time and customer satisfaction scores
- Escalate complex issues to appropriate teams while maintaining communication
- Participate in ongoing training and quality improvement initiatives
- Contribute to team goals and support colleagues when needed
- Maintain compliance with company policies and procedures
Qualifications
- Minimum SPM/O-Level or equivalent qualification
- Practical spoken and written English and Bahasa Malaysia
- Strong interpersonal and communication abilities
- Capability to work in rotating shifts including weekends and public holidays
- Previous customer service experience is advantageous but not essential
- Comfortable using computer systems and MS Office applications
- Customer-focused mindset with a positive attitude
- Willingness to learn and adapt to new processes