Job Description
Are you passionate about education and committed to delivering exceptional service? Skills Development Academy is looking for a dynamic and empathetic Learning Ambassador to join our team in Paya Lebar. In this pivotal role, you will act as the bridge between our academic programs and our learners, ensuring that every individual who walks through our doors feels supported, motivated, and empowered to succeed.
As a Learning Ambassador, you are the face of our academy. You will manage the classroom environment, troubleshoot learner concerns, and foster a positive, inclusive atmosphere that promotes lifelong learning. We are looking for a proactive professional who excels in communication, thrives in a fast-paced environment, and is dedicated to elevating the overall training experience for our diverse student body.
Responsibilities
- Serve as the primary point of contact for learners, providing guidance and support throughout their training journey.
- Facilitate a seamless classroom experience by preparing materials and managing logistics before and during sessions.
- Actively monitor learner progress and provide timely assistance to resolve any operational or academic concerns.
- Maintain a welcoming and professional learning environment that adheres to company standards.
- Collect and synthesize feedback from learners to help improve our service delivery and training programs.
- Collaborate with trainers and administrative staff to ensure smooth course execution and high student satisfaction rates.
- Assist in the onboarding and registration processes for new learners, ensuring a positive first impression.
Qualifications
- Diploma or degree in Education, Customer Service, Hospitality, or a related field.
- At least 1-2 years of experience in a customer-facing role, preferably in an education or training environment.
- Excellent interpersonal and communication skills with the ability to empathize with learners of all backgrounds.
- Strong problem-solving abilities and the capacity to handle feedback professionally.
- Proficiency in Microsoft Office Suite and learning management software (LMS).
- Highly organized, proactive, and capable of multi-tasking in a dynamic environment.
- Commitment to delivering high-quality service and fostering a supportive learning community.