Job Description
Join Tavor Perry as a Locksmith Customer Support Representative!
Are you a customer service superstar with a knack for problem-solving and a desire to make a real impact? Tavor Perry, a leading service provider in the locksmith industry, is seeking a dedicated and enthusiastic Locksmith Customer Support Representative to join our growing team in Alaminos City, Pangasinan. This is a fantastic opportunity to be the front-line voice of our brand, providing essential support and ensuring our customers receive prompt, professional, and reliable locksmith services.
At Tavor Perry, we pride ourselves on exceptional customer care and efficient service delivery. As a Locksmith Customer Support Representative, you will play a crucial role in our mission by assisting clients with their inquiries, scheduling appointments, and providing first-level support for various locksmith needs. We're looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about delivering an outstanding customer experience.
We offer a supportive work environment where your contributions are valued, and there are opportunities for growth and skill development. If you're ready to embark on a rewarding career path where you can truly make a difference, then we invite you to 'Be one of us!' at Tavor Perry. Your journey to becoming an invaluable part of our success story starts here.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding locksmith services.
- Provide accurate information about service offerings, pricing, and availability.
- Efficiently schedule and dispatch locksmith technicians for service appointments.
- Perform basic troubleshooting and provide preliminary advice for common lock and key issues.
- Process service requests, update customer records, and handle payment transactions with accuracy.
- Escalate complex customer concerns or technical issues to senior staff or appropriate departments.
- Maintain a high level of customer satisfaction by ensuring a positive and helpful interaction.
- Continuously learn about new locksmith products and services to enhance support capabilities.
Qualifications
- High school diploma or equivalent; a college degree is a plus.
- Proven experience (1+ years) in a customer service, call center, or client support role.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in using CRM software, ticketing systems, and standard office applications.
- Ability to empathize with customers and maintain composure in challenging situations.
- Flexibility to work full-time, including possible evenings, weekends, or holidays as needed.
- Prior experience in the home services, security, or locksmith industry is highly advantageous.