Job Description
Are you a fluent Mandarin speaker with a passion for delivering exceptional service? IGT Solutions is currently looking for a dedicated Mandarin Customer Service Representative to join our vibrant team in Subang Jaya. In this pivotal role, you will serve as the primary point of contact for our valued clients, handling inquiries with empathy, professionalism, and efficiency. We pride ourselves on a fast-paced, dynamic work environment where you can truly thrive and exceed expectations.
As a key member of our customer-facing team, you will be responsible for managing incoming calls and emails, resolving complex issues, and ensuring that every customer interaction leaves a lasting positive impression. You will also collaborate with cross-functional teams to improve service processes and share valuable feedback. We are committed to professional growth, offering a supportive atmosphere where your skills can be honed and your career can flourish. If you are a proactive problem-solver who thrives in a team-oriented setting, this is the perfect opportunity to advance your career in the customer service industry.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in Mandarin, ensuring timely and accurate responses.
- Resolve complex customer issues and complaints with empathy and professionalism to ensure high satisfaction levels.
- Maintain accurate and up-to-date records of all customer interactions, transactions, and feedback in the CRM system.
- Provide clear product and service information to customers to help them make informed decisions.
- Collaborate with the wider team to identify process improvements and contribute to a positive team culture.
- Escalate unresolved issues to the appropriate management level promptly.
- Assist in training new team members and share best practices for customer engagement.
Qualifications
- Fluent in Mandarin (spoken and written) with excellent grammar and communication skills.
- Minimum 1 year of experience in customer service, call center, or retail environments.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- High school diploma or equivalent; tertiary education in Business, Communications, or a related field is preferred.
- Ability to work in a fast-paced environment with a flexible schedule.
- Positive attitude and a genuine desire to help customers succeed.