Job Description
Wellderly is a fast-growing healthcare company dedicated to compassionate elder care and practical support for families. We are looking for an Operations Controller in the Central Region who thrives in a hands-on, fast-paced environment to help orchestrate customer service, scheduling, and daily operational coordination.
As the Operations Controller, you will own the flow of daily requests from customers, coordinate with field teams and internal stakeholders, and ensure timely, accurate delivery of services. You will balance frontline responsiveness with back-end process improvements to keep operations smooth and compliant.
Key activities include managing client requests and inquiries, scheduling visits and care activities, coordinating with care providers, monitoring performance metrics and SLAs, and ensuring proper data entry and record-keeping in our systems. You will act as a liaison across departments to resolve issues quickly and maintain high levels of customer satisfaction. You will also contribute to ongoing process improvements and play a pivotal role in scaling operations as the company grows.
We offer a collaborative, growth-focused environment with opportunities to develop operational leadership skills and make a measurable impact on patient care and family peace of mind. The role includes a competitive salary, benefits, and clear career progression in a purpose-driven organization.
If you are a proactive, organized professional who can thrive in a dynamic healthcare setting, we want to hear from you.
Responsibilities
- Own the day-to-day operations flow, efficiently handling customer requests and prioritizing urgent needs.
- Manage scheduling of patient visits, care activities, and team assignments to ensure timely service delivery.
- Coordinate with care providers, internal teams, and external vendors to align on service delivery and timelines.
- Monitor KPIs and SLAs, analyze trends, and escalate issues with recommended corrective actions.
- Maintain accurate records in CRM and other systems; support invoicing and data entry tasks as needed.
- Identify process bottlenecks and contribute to continuous improvement initiatives to raise quality and speed.
- Provide proactive communication to clients, families, and care teams to manage expectations and resolve conflicts.
Qualifications
- Diploma or degree in operations, business administration, healthcare management, or related field preferred.
- Experience in operations, customer service, or call center coordination; healthcare experience is a plus.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Excellent communication, problem-solving, and interpersonal abilities.
- Proficiency with CRM systems and MS Office; comfortable with data entry and basic data analysis.
- Ability to work in a fast-paced environment and handle confidential information with discretion.
- Team-oriented mindset with a proactive, hands-on approach to operations.
- Flexibility to adapt to shifting schedules and tasks as needed.