Job Description
Are you ready to take charge of your own business? We are seeking a motivated and entrepreneurial individual to step into the role of Owner for a dynamic hospitality venture in Surabaya, Jawa Timur. This is a unique opportunity to lead a thriving operation with the backing of a private advertiser, offering a supportive environment and exceptional benefits.
As the Owner, you will be responsible for the overall success of the business, from daily operations to long-term growth strategies. You’ll enjoy a flexible yet structured role where your decisions directly impact profitability and customer satisfaction. We provide a range of perks to make your journey rewarding: free meals, monthly bonuses, weekly cash advances, and complimentary WiFi. Whether you have prior experience in hospitality or a strong entrepreneurial spirit, this position is designed for those who thrive on challenge and autonomy.
Key aspects of the role include overseeing staff management, ensuring top-notch service, maintaining financial health, and fostering a welcoming atmosphere. You will work closely with a supportive team to deliver memorable experiences for guests while building a reputable brand in Surabaya’s competitive hospitality scene.
If you are passionate about the hospitality industry and desire a role that combines leadership with hands-on involvement, this is your chance. Join us and turn your vision into reality!
Responsibilities
- Oversee all daily operations of the hospitality establishment, ensuring smooth and efficient service.
- Lead, train, and motivate staff to deliver exceptional customer experiences.
- Monitor financial performance, including budgeting, revenue tracking, and cost control.
- Develop and implement marketing strategies to attract and retain customers.
- Manage inventory, supplies, and vendor relationships to maintain quality standards.
- Ensure compliance with health, safety, and local regulations.
- Resolve customer inquiries and complaints promptly to maintain high satisfaction levels.
- Foster a positive work culture that encourages teamwork and continuous improvement.
Qualifications
- Proven experience in hospitality management or business ownership is preferred.
- Strong leadership, communication, and interpersonal skills.
- Solid financial acumen with ability to manage budgets and interpret reports.
- Entrepreneurial mindset with a proactive problem-solving approach.
- Ability to work flexible hours, including weekends and holidays.
- Fluency in Indonesian and English (both spoken and written).
- Passion for delivering outstanding customer service and building a brand.
- Willingness to relocate or commute within Surabaya area.