Job Description
Join MCi Career Services as a Patient Service Associate and become the cornerstone of exceptional patient care delivery in our healthcare facility. This vital role bridges the gap between medical expertise and patient experience, ensuring seamless operations from admission through discharge. You'll serve as the primary point of contact for patients and families, delivering compassionate support while maintaining efficient administrative workflows. Position yourself for growth in a dynamic healthcare environment where your dedication directly impacts patient satisfaction and operational excellence.
Our ideal candidate thrives in fast-paced settings, excels in multitasking, and possesses a natural ability to de-escalate sensitive situations. This full-time position offers competitive compensation and comprehensive training to develop your skills in healthcare administration. If you're passionate about creating positive patient experiences while maintaining meticulous attention to detail, we invite you to apply and contribute to our mission of delivering world-class healthcare services.
Responsibilities
- Facilitate patient discharge processes including documentation, insurance verification, and appointment scheduling
- Manage patient registration, billing inquiries, and financial counseling services
- Coordinate with healthcare teams to ensure smooth transitions between care stages
- Maintain accurate patient records and confidential information in compliance with HIPAA standards
- Resolve patient concerns through empathetic communication and problem-solving
- Process insurance claims and verify coverage eligibility
- Train new staff on patient service protocols and systems
Qualifications
- Minimum 1 year experience in healthcare customer service or medical administration
- Proficiency in electronic health record (EHR) systems and billing software
- Strong understanding of medical terminology and insurance processes
- Excellent communication skills in English with multilingual abilities preferred
- Certification in healthcare administration or medical billing (advantageous)
- Ability to maintain composure during high-pressure situations
- Detail-oriented with strong organizational and time-management skills
- Basic knowledge of Singapore healthcare regulations and insurance frameworks