Job Description
Join a leading public healthcare institution in Singapore as a Patient Service Associate / Call Centre Officer. This role offers the opportunity to support patients and their families through effective communication, appointment scheduling, and inquiry resolution across multiple shift patterns. You will be part of a dedicated team that ensures seamless service delivery, contributing to positive patient experiences and operational excellence. The position includes attractive bonuses (AWS + VB) and comprehensive benefits, with islandwide locations providing flexibility and convenience.
Whether you are seeking a temporary assignment or a permanent career path, this role provides a stable environment with clear progression opportunities, ongoing training, and the chance to make a meaningful impact in the healthcare sector.
Responsibilities
- Handle inbound and outbound calls from patients, caregivers, and healthcare professionals.
- Schedule, reschedule, and confirm appointments across various departments.
- Provide accurate information regarding services, procedures, and pre‑visit requirements.
- Process patient registrations, updates, and documentation in accordance with privacy policies.
- Escalate complex queries or complaints to appropriate supervisors or clinical teams.
- Maintain call logs, update patient records, and generate daily activity reports.
- Support outreach programs, reminder calls, and follow‑up surveys to improve patient satisfaction.
- Adhere to shift schedules, including office hours, two‑rotating, or three‑rotating shifts as required.
Qualifications
- Minimum GCE ‘O’ Levels or equivalent; diploma in any discipline is a plus.
- Prior experience in customer service, call centre, or healthcare administration preferred.
- Excellent verbal and written communication skills in English; additional languages advantageous.
- Proficiency with computers, MS Office, and familiarity with healthcare management systems.
- Strong interpersonal skills with a patient‑centric and empathetic approach.
- Ability to multitask, prioritise workload, and work accurately under pressure.
- Willingness to work rotating shifts, including weekends and public holidays.
- Commitment to maintaining confidentiality and adhering to PDPA regulations.