Job Description
Are you a fluent Portuguese speaker with a passion for technology? Concentrix is looking for a dedicated Technical Bilingual Advisor to join our high-performing team in Quezon City. In this role, you will be the first point of contact for our international clients, providing high-level technical support, troubleshooting hardware and software issues, and ensuring a world-class customer experience.
We value talent that thrives in a fast-paced environment and possesses the problem-solving skills necessary to resolve complex technical inquiries. As a global leader in customer engagement, Concentrix offers a dynamic workplace where your language skills are highly rewarded, and your career growth is a priority.
Join us in Eastwood and be part of a team that empowers businesses to deliver seamless digital experiences. If you are tech-savvy, articulate in both Portuguese and English, and ready to take your career to the next level, we want to hear from you today.
Responsibilities
- Provide high-quality technical support via phone, email, and chat for Portuguese-speaking customers.
- Troubleshoot, diagnose, and resolve hardware and software-related technical inquiries effectively.
- Maintain high levels of customer satisfaction by providing clear, accurate, and professional technical guidance.
- Document all customer interactions and technical solutions accurately in the internal database.
- Collaborate with cross-functional teams to escalate complex technical issues to the appropriate department.
- Adhere to established service level agreements (SLAs) and productivity metrics.
- Stay updated on new product features, system updates, and technical troubleshooting procedures.
Qualifications
- Fluency in Portuguese (verbal and written) and strong English proficiency.
- Previous experience in a technical support or customer service role is highly preferred.
- Strong problem-solving skills with a logical approach to technical troubleshooting.
- Excellent communication and interpersonal skills to handle diverse customer needs.
- Ability to multitask and navigate multiple systems/applications simultaneously.
- Strong computer literacy and familiarity with CRM tools or ticketing systems.
- Amenable to working on shifting schedules, including weekends and holidays if required.